If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible.
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Customer Support
Our support team is here to help with product questions, orders, and service requests. We aim to respond to all inquiries within 24 hours on business days.
For the fastest assistance, please contact us by email and include your order number when relevant. This helps us resolve your request as quickly as possible.
You can reach Customer Support at hello@openwaterstore.eu or by using the contact form.
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Shipping Information
We ship from our European warehouse using DHL GoGreen services. Orders are typically processed within 1–2 business days.
At checkout, you can choose between Free Standard Shipping, with delivery in 3–5 business days, or Express Shipping, with delivery in approximately 2 business days, depending on your location.
All shipments include tracking, allowing you to follow your order from dispatch to delivery. Shipping costs and delivery options are displayed at checkout before payment.
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Returns
You have the right to return your order within 14 days of delivery, in accordance with EU consumer law.
Items must be unused, in original condition, and returned in their original packaging. To start a return, please contact us before sending the item back.
Once the returned item has been received and inspected, your refund will be issued to the original payment method. Original shipping costs are non-refundable.
If you wish to exchange an item, please contact our support team and we will assist you.
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FAQ’s
Visit our FAQ page to find answers to the most common questions about shipping, returns, orders, and product information.
Water Players
Removable & washable Flow Scene® interior
Integrated TSA Lock & Wheel lock
5-Year Warranty - Made in Strong Polycarbonate
Replaceable Components - Built to Last
Fast & Free shipping from Sweden across Europe
Easy 30-Day Returns
Water Players is designed for flexible, organised packing. Movable dividers let you adapt the main compartment to different journeys, while a dedicated internal pocket connects your own power bank to the external USB and USB-C ports — keeping your devices easy to charge while travelling.
Front Acceess
Quick access without opening the entire suitcase.
Washable Interior
The Flow Scene® interior can be removed, washed and replaced.
Replaceable Components
Wheels and key components are designed to be repaired or replaced.
5 years Warranty
Warranty coverage for defects in materials and workmanship.
Travel Without Friction
More Comes as Standard
Every Openwater includes a removable and washable Flow Scene® interior, a dedicated wet pocket, double dividers and practical mesh compartments — all made from certified recycled fabric. No upgrades. No add-ons.
Distinctive by Design. Smarter on the Inside.
Water Players is built on the Openwater Energy-Tec® platform, combining modular engineering with a front-opening construction designed for easier, more structured packing. Unlike traditional clamshell luggage, the front-access layout allows you to open and organize your suitcase without needing the full floor space typically required in hotel rooms.
Inside, the main compartment features movable dividers, allowing you to customize and organize your packing according to your needs. Clothing, equipment, or essentials can be separated and arranged with clarity and structure.
An integrated expansion system allows the suitcase to grow when additional packing capacity is needed, offering flexibility for longer journeys or return trips.
For added convenience while traveling, Water Players is equipped with an external USB and USB-C port, allowing you to connect your power bank inside the suitcase and charge your devices easily while on the move.
Designed for adaptable travel, Water Players introduces a more efficient way to pack, organize, and move — built on the durability and modular architecture of the Energy-Tec® system.
Engineered As One System
Designed as One System.
From reinforced double-coil zippers and ultra-silent wheels to the integrated wheel lock, three-layer polycarbonate shell and removable Flow Scene® interior — every feature is built in from the start. No upgrades. No add-ons.
Shell Material
High-Grade Polycarbonate
Size and Volume
Easy Returns
Not the right fit? You can return your order within 14 days of delivery, as long as the product is unused and in its original condition. Fast, simple, and hassle-free.
Fast Free DHL Shipping
Get free shipping on orders of €150 or more, option for home delivery is available.
Delivered with care
Precise, trackable delivery with DHL from our warehouse in Sweden.
Secure payment
Payments are handled securely through the encrypted payment options available at checkout.
No Extras. Just Everything.
Every premium feature is built in — not added on. Precision engineering, smooth control, integrated security. Designed as one complete system, from the start.
Precision Trolley System
A multi-stage aluminum trolley system, crafted in Ocean Large+® and precision engineered for minimal tolerances and a smooth, stable feel.
High Quality Zippers
Smooth, secure, and built to last. Openwater’s double-coil zippers add extra protection, while precision-made Unicast sliders deliver a refined, durable feel you can rely on.
Precision in Motion
Energy-Smooth® wheels are developed and patented by Openwater. Dual precision bearings ensure a controlled, ultra-smooth roll with minimal resistance, while the integrated Energy-Stop® brake system provides stability when you need to pause — built for effortless movement in real travel.
Refined Interior System
High-quality recycled polyester interior with double dividers and integrated mesh pockets for structured packing. Fully removable — allowing you to take it out, wash it, or replace it when needed. Includes a dedicated wet pocket for separation when required.
Openwater Sustainability & Responsible Production
At Openwater, sustainability goes hand in hand with responsible production and uncompromising quality. All materials are REACH-tested, interiors use 100% recycled dope-dyed polyester, manufacturing partners are BSCI-audited, and shipments from Sweden are handled via DHL GoGreen — ensuring durable products built with long-term responsibility.
Responsible Transport
All shipments from Openwater’s European hub are handled through DHL GoGreen, the climate initiative by DHL focused on reducing transport-related emissions.
Through emission-reduction measures and climate-related investments, the program enables more responsible logistics while maintaining reliable and efficient delivery across Europe.
Responsible Production
Openwater works with manufacturing partners certified by Worldwide Responsible Accredited Production(WRAP), ensuring compliance with internationally recognized standards for ethical manufacturing, lawful employment, workplace safety, and responsible business practices.
This certification supports transparency, accountability, and consistent production quality throughout the supply chain.
Recycled Materials
The interior lining used in Openwater products is made from recycled polyester sourced from Baichuan Resources Recycling and certified according to the Global Recycled Standard(GRS).
This certification verifies recycled content, traceability throughout the supply chain, and compliance with strict environmental and social criteria — ensuring responsible material sourcing without compromising durability or performance.
Responsible Production
The production of Openwater products is audited under the amfori BSCI framework, ensuring compliance with internationally recognized standards for fair working conditions, labour rights, workplace safety, and ethical business practices. These audits are an integral part of our manufacturing oversight and long-term responsibility.
ISO 14001 Certified Production
Openwater’s manufacturing is aligned withISO 14001, the internationally recognized environmental management standard. This framework ensures structured processes for reducing environmental impact, improving resource efficiency, and maintaining continuous environmental performance improvements throughout production.
Repairable by Design
Openwater products are engineered for easy repairs through modular construction and standardized fittings, allowing key components to be replaced rather than discarded. By extending product life and reducing unnecessary waste, repairability becomes a core part of our sustainability approach — supporting long-term use, lower resource consumption, and more responsible ownership.
FAQs
Please read our FAQs page to find out more.
What makes Openwater luggage different from other brands?
Openwater is built as a complete travel system, not just a suitcase. Every product is designed with all essential features included as standard—no add-ons, no compromises. From durable materials and smooth-rolling wheels to smart interiors and integrated security, each detail is engineered to perform reliably in real travel situations, while maintaining a clean, timeless design.
Are all features really included as standard?
Yes. Every Openwater product comes fully equipped with what we consider top-of-the-line features—included as standard, not as optional upgrades. Integrated TSA locks, precision-engineered wheels, reinforced lightweight shells, premium handles, and thoughtfully designed interiors are all part of the core product.
Our philosophy is simple: a travel product should be complete from day one. No tiers, no add-ons—just a refined, high-performance solution built to meet demanding travel conditions.
What cabin sizes do you offer, and will they fit airline requirements?
We offer two cabin sizes:
- Cabin Compact, the EU cabin size (55 × 40 × 20 cm) designed to meet the requirements of most European and low-cost airlines. Right now is EU cabin size only offered in the Boundary Walker series but will soon be implemented in all series.
- Cabin Plus, the IATA cabin size, suitable for airlines following standard international cabin guidelines
Airline rules may vary, so we always recommend checking your airline’s specific size limits before travelling.
How are orders shipped, and what are the delivery options?
All orders are shipped with DHL Go Green.
- Orders over €150 are shipped free of charge to a service point. Expect 2-4 days depending on your location.
- Express home delivery is available for an additional €35
Every shipment includes a tracking number so you can follow your order from our warehouse to you.
Can I repair or replace parts if something wears out?
Yes. Openwater products are designed for long-term use. Key components such as wheels, handles, and locks are replaceable, helping extend the product’s lifespan and reduce unnecessary waste. If you need support or spare parts, our customer service team is ready to help.
What is a TSA lock?
A TSA lock is a special type of luggage lock that can be opened by security agents using a master key, without damaging your suitcase. TSA stands for the Transportation Security Administration, the authority responsible for screening all airline passengers and their luggage.
When you travel, your baggage may be selected for a random inspection. If your suitcase is secured with a non-TSA-approved lock, it could be forcibly removed or cut open by airport security. However, TSA-approved locks are designed to be accessed by authorized personnel, ensuring your belongings stay safe, and your luggage remains intact.
You can easily recognize a TSA lock by the red diamond logo, which tells security officers the lock is compatible with their master key system.
By choosing a suitcase or padlock with TSA approval, you’re choosing peace of mind and a smoother airport experience.