Frequently Asked Questions

Yes. We offer free shipping within the EU on all orders above €150. Orders below this amount are subject to a small flat shipping fee, shown at checkout.

All Openwater orders are shipped from our warehouse in Gothenburg, Sweden, ensuring fast and reliable EU distribution.

Delivery within the EU typically takes 2–5 business days, depending on destination. You will receive a DHL tracking link as soon as your order leaves our warehouse.

No. For orders within the EU, all VAT and applicable duties are included in the final price at checkout. No hidden costs.

You have 14 days from the date of delivery to return your product. The item must be unused and in its original packaging.

A prepaid DHL return label is available for €5 per parcel. The amount will be deducted from your refund. Alternatively, you may arrange and pay for a tracked return shipment yourself.

Refunds are processed within 5–10 business days after we have received and inspected the returned item. The refund will be issued to your original payment method.

If your suitcase arrives damaged or has a manufacturing defect, please contact us immediately with photos at hello@openwaterstore.eu. We will resolve the issue as quickly as possible — either through replacement or repair under warranty.

We move fast — just like your travels. If you need to adjust or cancel your order, contact us immediately after purchase. If it hasn’t been processed yet, we’ll do our best to help.

You’ll receive a confirmation email within minutes of placing your order. No email? Check your spam folder — or reach out and we’ll confirm it for you.

We offer a range of secure payment options, including major credit and debit cards, Klarna, PayPal, Apple Pay, Google Pay, Shop Pay, Swish, iDEAL, Bancontact, MB WAY and MobilePay. Available payment methods vary by country and will be shown at checkout.

Orders are processed within 1 business day, same day if the order is placed before 12:00. Once shipped, you’ll receive tracking details so you can follow your suitcase all the way home.

If you notice anything unusual with your order — confirmation, payment, or details — contact us directly. We respond quickly and solve issues without friction.

Openwater is built on an integrated engineering platform — not off-the-shelf components. Designed and engineered by us from the ground up, our suitcases unite precision wheels, structural reinforcement, and modular interiors into one complete performance platform.

Our hard-shell models are made from high-performance polycarbonate, selected for impact resistance, flexibility, and long-term durability. Materials are carefully specified for strength-to-weight optimization.

Yes. Our wheels are engineered for durability and serviceability. If needed, they can be replaced — extending the product’s lifecycle instead of replacing the entire suitcase.

Our modular interior allows organization to adapt to your travel style. Depending on model, interiors can be reconfigured or exchanged — extending the usability of a single case across different travel needs.

All Openwater suitcases come with a 5-year warranty covering manufacturing defects. We build for the long run — and if something isn’t right, we’ll make it right.

A TSA lock is a special type of luggage lock that can be opened by security agents using a master key, without damaging your suitcase. TSA stands for the Transportation Security Administration, the authority responsible for screening all airline passengers and their luggage.
When you travel, your baggage may be selected for a random inspection. If your suitcase is secured with a non-TSA-approved lock, it could be forcibly removed or cut open by airport security. However, TSA-approved locks are designed to be accessed by authorized personnel, ensuring your belongings stay safe, and your luggage remains intact.
You can easily recognize a TSA lock by the red diamond logo, which tells security officers the lock is compatible with their master key system.
By choosing a suitcase or padlock with TSA approval, you’re choosing peace of mind and a smoother airport experience.