If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible.
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Customer Support
Our support team is here to help with product questions, orders, and service requests. We aim to respond to all inquiries within 24 hours on business days.
For the fastest assistance, please contact us by email and include your order number when relevant. This helps us resolve your request as quickly as possible.
You can reach Customer Support at hello@openwaterstore.eu or by using the contact form.
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Shipping Information
We ship from our European warehouse using DHL GoGreen services. Orders are typically processed within 1–2 business days.
At checkout, you can choose between Free Standard Shipping, with delivery in 3–5 business days, or Express Shipping, with delivery in approximately 2 business days, depending on your location.
All shipments include tracking, allowing you to follow your order from dispatch to delivery. Shipping costs and delivery options are displayed at checkout before payment.
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Returns
You have the right to return your order within 14 days of delivery, in accordance with EU consumer law.
Items must be unused, in original condition, and returned in their original packaging. To start a return, please contact us before sending the item back.
Return shipping costs are the responsibility of the customer. If you use our return handling service, a fixed €20 return feewill be deducted from your refund.
Once the returned item has been received and inspected, your refund will be issued to the original payment method. Original shipping costs are non-refundable.
If you wish to exchange an item, please contact our support team and we will assist you.
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FAQ’s
Visit our FAQ page to find answers to the most common questions about shipping, returns, orders, and product information.
Water Players - Cabin Plus Business Interior
• Travel Wardrobe
• Padded Laptop & Tablet Compartments
• NOTE! This interior fits Water Players Cabin Plus size.
5-Year Warranty - Read more
Fast & Free shipping across Europe - Read more
Easy 14-Day Returns - Read more
Modular & Future Proof
Water Players - Cabin Plus Business Interior
About Flow Scene® Interior
Flow Scene® Business is designed as a complete mobile travel wardrobe for modern professionals. The interior integrates a structured garment section that allows suits, shirts, and formal clothing to be packed flat and secured with a compression strap, helping reduce wrinkles during travel.
On the opposite side, dedicated padded compartments keep your laptop and iPad protected and easily accessible. The layout separates clothing from electronics, creating a clean and organized packing system ideal for business trips.
The removable garment panel unfolds into a full wardrobe section, allowing you to pack and access clothing efficiently in hotel rooms without unpacking the entire suitcase. Combined with durable materials and thoughtful pocket placement, Flow Business transforms your suitcase into a compact, organized travel workspace and wardrobe in one.
Note. This interior fits Water Players in Cabin Plus Size - 55x37x23/27cm.
Included in the Box
Full Flow Scene® Business interior.
Two sides, one with Travel Wardrobe and one with padded laptop and tablet compartments.
Frequently Asked Questions
Please find the answers of the most asked questions regarding our production and materials. If you have any further questions, don't hesitate to contact us at hello@openwaterstore.eu
What is a removable suitcase interior?
A modular suitcase interior allows internal sections to be removed, replaced, or reorganized depending on the journey. Flow Scene® is designed to provide this flexibility while maintaining structural balance.
Can suitcase interiors be washed?
Yes. Flow Scene® interiors are designed to be removable, making it possible to clean or wash the interior separately from the suitcase shell.
Why use an interchangeable suitcase interior?
Interchangeable interiors allow travelers to adapt their packing setup depending on the journey — from business travel to extended trips — without changing the suitcase shell.
Does a removable interior extend suitcase lifespan?
Yes. Removable systems allow parts of the interior to be replaced or upgraded, helping extend the usable life of the suitcase.
Openwaters Sustainability & Responsible Production Iniatives
At Openwater, sustainability goes hand in hand with responsible production and uncompromising quality. All materials are REACH-tested, interiors use 100% recycled dope-dyed polyester, manufacturing partners are BSCI-audited, and shipments from Sweden are handled via DHL GoGreen — ensuring durable products built with long-term responsibility.
Responsible Transport
All shipments from Openwater’s European hub are handled through DHL GoGreen, the climate initiative by DHL focused on reducing transport-related emissions.
Through emission-reduction measures and climate-related investments, the program enables more responsible logistics while maintaining reliable and efficient delivery across Europe.
Responsible Production
Openwater works with manufacturing partners certified by Worldwide Responsible Accredited Production(WRAP), ensuring compliance with internationally recognized standards for ethical manufacturing, lawful employment, workplace safety, and responsible business practices.
This certification supports transparency, accountability, and consistent production quality throughout the supply chain.
Recycled Materials
The interior lining used in Openwater products is made from recycled polyester sourced from Baichuan Resources Recycling and certified according to the Global Recycled Standard(GRS).
This certification verifies recycled content, traceability throughout the supply chain, and compliance with strict environmental and social criteria — ensuring responsible material sourcing without compromising durability or performance.
Responsible Production
The production of Openwater products is audited under the amfori BSCI framework, ensuring compliance with internationally recognized standards for fair working conditions, labour rights, workplace safety, and ethical business practices. These audits are an integral part of our manufacturing oversight and long-term responsibility.
ISO 14001 Certified Production
Openwater’s manufacturing is aligned withISO 14001, the internationally recognized environmental management standard. This framework ensures structured processes for reducing environmental impact, improving resource efficiency, and maintaining continuous environmental performance improvements throughout production.
Repairable by Design
Openwater products are engineered for easy repairs through modular construction and standardized fittings, allowing key components to be replaced rather than discarded. By extending product life and reducing unnecessary waste, repairability becomes a core part of our sustainability approach — supporting long-term use, lower resource consumption, and more responsible ownership.