If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible.
-
Customer Support
Our support team is here to help with product questions, orders, and service requests. We aim to respond to all inquiries within 24 hours on business days.
For the fastest assistance, please contact us by email and include your order number when relevant. This helps us resolve your request as quickly as possible.
You can reach Customer Support at hello@openwaterstore.eu or by using the contact form.
-
Shipping Information
We ship from our European warehouse using DHL GoGreen services. Orders are typically processed within 1–2 business days.
At checkout, you can choose between Free Standard Shipping, with delivery in 3–5 business days, or Express Shipping, with delivery in approximately 2 business days, depending on your location.
All shipments include tracking, allowing you to follow your order from dispatch to delivery. Shipping costs and delivery options are displayed at checkout before payment.
-
Returns
You have the right to return your order within 14 days of delivery, in accordance with EU consumer law.
Items must be unused, in original condition, and returned in their original packaging. To start a return, please contact us before sending the item back.
Return shipping costs are the responsibility of the customer. If you use our return handling service, a fixed €20 return feewill be deducted from your refund.
Once the returned item has been received and inspected, your refund will be issued to the original payment method. Original shipping costs are non-refundable.
If you wish to exchange an item, please contact our support team and we will assist you.
-
FAQ’s
Visit our FAQ page to find answers to the most common questions about shipping, returns, orders, and product information.
Flow Traveler
Detachable front for work and travel.
• Expandable Capacity
• Detachable Front Pocket
• Flow Scene® Interior - Read more
• Energy-Tec® platform with modular components - Read more
5-Year Warranty - Read more
Fast & Free shipping across Europe - Read more
Easy 14-Day Returns - Read more
Modular & Future Proof
Leave the case. Take what matters.
Detach. Move Freely.
The detachable front pocket lets you remove the essentials in seconds — laptop, documents, and daily tools — while the main case stays safely in the overhead bin, luggage rack, or storage area.
Perfect for trains, flights, or meetings on the move. One motion, and your workspace travels with you.
About Flow Traveler
Flow Traveler blends a clean hard-shell structure with a detachable soft front compartment — giving you fast access when you need it, and a streamlined case when you don’t.
The removable front pocket keeps laptops, documents, and essentials within reach during travel. Detach it in seconds to move freely, while the main case stays stored overhead or out of the way.
An integrated expander adds space when needed, without affecting balance or handling. The structured shell protects your belongings, while the front compartment adds everyday versatility.
Built on Openwater’s modular Energy-Tec® platform, Flow Traveler is designed for durability, precision, and long-term use — ready to adapt to how modern travel actually works.
Features
Shell Material
High Grade Polycarbonate with EVA Front
Size and Volume
Included in the box
- The luggage/suitcase
- Luggage cover for protection.
- Lock Instruction manual
Where Purpose Becomes Innovation. → Designed as a System.
Developed under 83 Openwater patents, Energy-Tec® defines a modular engineering system — designed to adapt over time and reduce the need to replace entire products.
ULTRA-SILENT ROLL
Designed and patented by Openwater, the precision-engineered Energy-Smooth® wheels deliver ultra-smooth, whisper-quiet performance on any surface.
Energy Tec® is engineered with standardized fittings and a modular architecture, making repairs simple and efficient — allowing key components to be replaced with precision, extending product life and reducing unnecessary waste.
MOTION LOCK
Open Water wheels are engineered with Energy-Stop®, an integrated locking mechanism that easily clicks into place to prevent wheel rotation when stationary — delivering instant stability and controlled release when you’re ready to move.
Energy Tec® is engineered with standardized fittings and a modular architecture, making repairs simple and efficient — allowing key components to be replaced with precision, extending product life and reducing unnecessary waste.
MODULAR INTERIORS
Flow Scene® is Openwater’s modular interior platform — fully replaceable and exchangeable to extend product life and adapt to changing travel needs. Crafted from recycled, dope-dyed, certified polyester, it combines responsible material innovation with smart organization and precision fit, keeping your luggage fresh, functional, and built for the long run.
Read more about Flow Scene® interiors here to explore available upgrades and modular configurations.
ZIPPED SECURITY
Energy Lock® combines a reinforced double-coil zipper, precision Unicast pullers, and an integrated TSA-approved lock into one seamless security system — engineered for strength, smooth operation, and confident protection wherever you travel.
Energy Tec® is engineered with standardized fittings and a modular architecture, making repairs simple and efficient — allowing key components to be replaced with precision, extending product life and reducing unnecessary waste.
MODULAR DESIGN
All components are engineered to be easily repaired, replaced, or serviced when needed. This modular construction extends the lifespan of the product while reducing unnecessary waste. As part of the Energy Tec® platform, every element is designed with accessibility and long-term performance in mind — allowing key parts to be maintained or exchanged without replacing the entire suitcase.
No Extras. Just Everything.
Every premium feature is built in — not added on. Precision engineering, smooth control, integrated security. Designed as one complete system, from the start.
Precision Trolley System
A multi-stage aluminum trolley system, crafted in Ocean Large+® and precision engineered for minimal tolerances and a smooth, stable feel.
High Quality Zippers
Smooth, secure, and built to last. Openwater’s double-coil zippers add extra protection, while precision-made Unicast sliders deliver a refined, durable feel you can rely on.
Precision in Motion
Energy-Smooth® wheels are developed and patented by Openwater. Dual precision bearings ensure a controlled, ultra-smooth roll with minimal resistance, while the integrated Energy-Stop® brake system provides stability when you need to pause — built for effortless movement in real travel.
Refined Interior System
High-quality recycled polyester interior with double dividers and integrated mesh pockets for structured packing. Fully removable — allowing you to take it out, wash it, or replace it when needed. Includes a dedicated wet pocket for separation when required.
Openwaters Sustainability & Responsible Production Iniatives
At Openwater, sustainability goes hand in hand with responsible production and uncompromising quality. All materials are REACH-tested, interiors use 100% recycled dope-dyed polyester, manufacturing partners are BSCI-audited, and shipments from Sweden are handled via DHL GoGreen — ensuring durable products built with long-term responsibility.
Responsible Transport
All shipments from Openwater’s European hub are handled through DHL GoGreen, the climate initiative by DHL focused on reducing transport-related emissions.
Through emission-reduction measures and climate-related investments, the program enables more responsible logistics while maintaining reliable and efficient delivery across Europe.
Responsible Production
Openwater works with manufacturing partners certified by Worldwide Responsible Accredited Production(WRAP), ensuring compliance with internationally recognized standards for ethical manufacturing, lawful employment, workplace safety, and responsible business practices.
This certification supports transparency, accountability, and consistent production quality throughout the supply chain.
Recycled Materials
The interior lining used in Openwater products is made from recycled polyester sourced from Baichuan Resources Recycling and certified according to the Global Recycled Standard(GRS).
This certification verifies recycled content, traceability throughout the supply chain, and compliance with strict environmental and social criteria — ensuring responsible material sourcing without compromising durability or performance.
Responsible Production
The production of Openwater products is audited under the amfori BSCI framework, ensuring compliance with internationally recognized standards for fair working conditions, labour rights, workplace safety, and ethical business practices. These audits are an integral part of our manufacturing oversight and long-term responsibility.
ISO 14001 Certified Production
Openwater’s manufacturing is aligned withISO 14001, the internationally recognized environmental management standard. This framework ensures structured processes for reducing environmental impact, improving resource efficiency, and maintaining continuous environmental performance improvements throughout production.
Repairable by Design
Openwater products are engineered for easy repairs through modular construction and standardized fittings, allowing key components to be replaced rather than discarded. By extending product life and reducing unnecessary waste, repairability becomes a core part of our sustainability approach — supporting long-term use, lower resource consumption, and more responsible ownership.
FAQs
Please read our FAQs page to find out more.
What makes Openwater luggage different from other brands?
Openwater is built as a complete travel system, not just a suitcase. Every product is designed with all essential features included as standard—no add-ons, no compromises. From durable materials and smooth-rolling wheels to smart interiors and integrated security, each detail is engineered to perform reliably in real travel situations, while maintaining a clean, timeless design.
Are all features really included as standard?
Yes. Every Openwater product comes fully equipped with what we consider top-of-the-line features—included as standard, not as optional upgrades. Integrated TSA locks, precision-engineered wheels, reinforced lightweight shells, premium handles, and thoughtfully designed interiors are all part of the core product.
Our philosophy is simple: a travel product should be complete from day one. No tiers, no add-ons—just a refined, high-performance solution built to meet demanding travel conditions.
What cabin sizes do you offer, and will they fit airline requirements?
We offer two cabin sizes:
- Cabin Compact, the EU cabin size (55 × 40 × 20 cm) designed to meet the requirements of most European and low-cost airlines. Right now is EU cabin size only offered in the Boundary Walker series but will soon be implemented in all series.
- Cabin Plus, the IATA cabin size, suitable for airlines following standard international cabin guidelines
Airline rules may vary, so we always recommend checking your airline’s specific size limits before travelling.
How are orders shipped, and what are the delivery options?
All orders are shipped with DHL Go Green.
- Orders over €200 are shipped free of charge to a service point. Expect 2-4 days depending on your location.
- Express home delivery is available for an additional €35
Every shipment includes a tracking number so you can follow your order from our warehouse to you.
Can I repair or replace parts if something wears out?
Yes. Openwater products are designed for long-term use. Key components such as wheels, handles, and locks are replaceable, helping extend the product’s lifespan and reduce unnecessary waste. If you need support or spare parts, our customer service team is ready to help.